FAQs
Product Questions
How long until I see results?
Results vary by individual and product. For our lash and brow serums, most customers notice improvement within 4-6 weeks of consistent daily use, with optimal results at 8-12 weeks. Our lip butters provide immediate hydration with long-term conditioning benefits.
How do I apply the products correctly?
Lash Serum: Apply once daily to clean, dry lash line (upper lashes only) like a liquid eyeliner.
Brow Serum: Apply once daily to clean brows, wiping through with the applicator.
Lip Butter: Apply as needed throughout the day for hydration and protection.
What are the key ingredients?
All our products feature natural, cruelty-free formulations. Each product page lists full ingredients with detailed explanations of key actives and their benefits. We prioritize transparency so you know exactly what you're applying.
Are your products cruelty-free and vegan?
Yes, all She UK products are cruelty-free. We never test on animals. Please check individual product pages for vegan certification, as some formulations may contain beeswax or other naturally-derived ingredients.
Can I use these with other products?
Our serums and lip butters are designed to work alongside your existing routine. For lash serums, apply before mascara. For brow serums, use on clean brows before makeup. Always patch test when introducing new products.
Shipping & Delivery
How long does UK delivery take?
Standard UK delivery typically takes 2-3 business days. You'll receive tracking information once your order ships.
Do you ship internationally?
We currently focus on UK domestic shipping. Please check back as we plan to expand to additional markets soon.
How can I track my order?
You'll receive a shipping confirmation email with tracking details once your order dispatches. You can also check your order status in your account.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of delivery for unopened products in original condition. Please contact us to initiate a return.
How do I return an item?
Email us with your order number and reason for return. We'll provide return instructions and address. Please note that return shipping costs are the customer's responsibility unless the item is faulty.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your return. The refund will be issued to your original payment method.
Usage & Safety
Should I do a patch test?
Yes, we recommend patch testing any new product. Apply a small amount to your inner arm and wait 24 hours to check for sensitivity.
Can I use these products if I'm pregnant or nursing?
While our products use natural ingredients, we recommend consulting your healthcare provider before using any new beauty products during pregnancy or while nursing.
I have sensitive skin/allergies. Are these safe for me?
Our formulations are designed to be gentle, but individual sensitivities vary. Review the full ingredient list on each product page and consult with a dermatologist if you have specific concerns.
Bundles & Purchasing
How do product bundles work?
Our bundles offer curated product combinations at a discounted price. Bundle inventory reflects the availability of all included items. Savings are automatically applied at checkout.
When will out-of-stock items be restocked?
Restocking timelines vary by product. Sign up for back-in-stock notifications on product pages to be alerted when items return.
Still have questions?
Contact us and we'll be happy to help.