Refund policy

Return & Refund Policy

At She, we hope you love your purchase, however if you need help with an order, we’re here to support you.

Returns Address:

Unit TC05, 1 Rocky Lane, Aston, Birmingham, B6 5RQ, United Kingdom

To begin a return, please follow this link: RETURNS

Hygiene & Cosmetics Policy

Due to the nature of cosmetic products, we cannot accept returns or exchanges on opened or used items for hygiene reasons.

Returns (unused items only)

If your product is unused, unopened and in its original packaging, you may request a return within 30 days of receiving your order.

Damaged or faulty items

If your item arrives damaged or faulty, please contact us within 48 hours with clear photos so we can arrange a replacement.

Non-returnable items

• Used/opened cosmetics
• Sale items
• Digital gift cards

Refunds

Once your return is approved and received, a refund will be processed back to your original payment method. Please allow 5–7 working days for this to show.